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At ALchemy Tradex, we strive to ensure customer satisfaction. Please review our cancellation and refund policy below:

1. Order Cancellations

  • Orders can be canceled within [Insert Hours] hours of placement by contacting us at smoyade41@gmail.com or calling 9713209994.
  • After this period, cancellations may not be guaranteed if the order has already been processed or shipped.

2. 7-Day Return Policy

  • Products can be returned within 7 days of receipt if they are unused, undamaged, and in their original packaging.
  • To initiate a return, contact us at smoyade41@gmail.com with your order details.

3. Refunds

  • Once the returned product is received and inspected, we will process your refund.
  • Refunds will be issued to the original payment method within [Insert Days] days of approval.
  • Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Non-Returnable Items

Certain products, such as perishable goods (e.g., food items), customized products, or items marked as non-returnable, cannot be returned.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue for a replacement or refund.

For further assistance, reach out to us at:

We are committed to resolving your concerns promptly.